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Troubleshooting

What to Check When Something Goes Wrong

What to check first when something goes wrong, and what information to include when contacting support.

Check these items first when something goes wrong, and include this information when contacting support.

1. First Things to Check

  • Verify that your network connection is stable.
  • Refresh the browser to reload the current state.
  • If the same issue keeps occurring, try a different browser tab or device.

2. Helpful Information to Include When Contacting Support

  1. Describe which screen the issue occurred on.
  2. Include any error messages or a screenshot of the screen.
  3. Note the date and time when the issue happened.
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What to try next

5-Minute Tutorial for First-Time UsersEnd-to-end quick-start guide covering sign-up via magic link or social login, workspace creation, registering and sending your first task, field photography, and sharing the report.Registering a Task and Sending SMSHow to register recurring field tasks and send SMS links to workers.Report Sharing and Link ManagementLearn how to generate a share link from the task detail screen and send it via email.